It is the pledge of MHBT to provide the most professional service available with the highest of integrity! It is our intention to provide service, over and above the norm, to all our customers. We provide the same, or greater, expertise as the national brokers with the personalized attention of an independent agent. Our organization is extremely entrepreneurial in nature. Our personnel are treated with dignity and respect and are the backbone of our organization!

MHBT Vision

Prior to the merger between Bowles Troy and McQueary & Henry, Inc., Don Bowles & Bill Henry shared a view of the direction the insurance agency / broker business was heading. Unlike most mergers, our merger was not about reducing expenses or reducing staff. With the consolidation of the public brokers, and the higher insurance company production requirements being placed on small to medium sized agencies, we saw an opportunity. As the larger public companies were consolidating, we noticed several trends:

1. Reduction in staff size resulting in the handling of larger volume with fewer personnel
2. Early retirement packages for people in their mid-50's.
3. Consolidation and centralization of some coverage such as directors & officers liability
4. Attempts to move business into the corporately owned "food chain," i.e. write the retail business, the wholesale business, the London business, the reinsurance, etc., all within the same ownership group.
5. As a result of the negotiation of massive volume agreements between various insurance companies and the small to medium sized agencies, we see a trend for insurance companies to require much larger commitments of business. This in turn will lead to an annual increase in the cost to upgrade computers and technology, the cost of attracting and keeping good, quality staff becoming more prohibitive, etc.

By consolidating McQueary & Henry with Bowles Troy, our goal was to create the largest independently owned agency in Dallas-Fort Worth and one of the top three largest in Texas. We felt that if we could achieve the critical mass that would allow MHBT to be able to afford a full-time directors & officers liability professional, to have claims, risk management and loss control personnel on our staff, to have the ability to create "captive insurance companies," and to do all this with the very best people available, then MHBT would be a very definite alternative to the public broker.

Over the past 18 months, MHBT has invested well over $1,000,000 in additional personnel. These people work in various disciplines that will serve as outsourced risk management for our customers that do not have a risk manager, and as additional staff for companies that do have risk managers. In other words, while our competition is cutting expenses and retiring their more experienced personnel, MHBT is hiring. As a matter of fact, some of their "retirees" have become our new "hirees."

Another goal we had with our merger was to become an even more prominent factor with our insurance company markets. We represent over 50 insurance companies and have access to most of the Direct Writers. With the consolidations that are occurring at the public company level, and with the drive to move business into the public company "food chains," an interesting development is evolving. The insurance companies and the independent London brokers are becoming worried about having a limited source of business-particularly on large accounts. For this reason, the insurance companies and London brokers will do almost anything to aid the large independents and keep them healthy.

MHBT has grown substantially over the past 4 years due to these changes in the brokerage industry. We have attracted some really top performers from the public companies; we have been able to attract their customers due to the experience level of our personnel and by having these risk management services available locally. Additionally, we have been able to incorporate several smaller agencies into MHBT due to the difficulties these smaller agencies are facing in the market place.

The next five years in our industry will be extremely difficult, but for well-positioned independents, we think there are tremendous opportunities! We are investing in the fact that insurance buyers will continue to want risk management services from experienced personnel, that they want truly independent advice, and they want to deal with creative, entrepreneurial companies.

How Does This Benefit You?

• You Deal With Our "First Team"
• We Have No Turnover Of "Key" Personnel
• MHBT Is In The Top 3 Largest Local Producers With 10 Major Insurance Companies
• Our Services Are "Local" And Not Brought In From Other Offices
• Active Involvement Of Senior Management
• You Can Have The "Staff" You Want and Need Without Having To Add People
• MHBT Has No "Bureaucracy" For You To Deal With
• MHBT Helps You Eliminate The "Aggravation Factor"
• You Deal With People That Genuinely Enjoy Their Jobs and Morale Is Great
• You Can Enjoy Dealing With People Where "Attitude Is Everything," And With A "Sense Of Urgency"
• Many Client Companies Have Entrepreneurial Cultures, And That Is What MHBT Is All About

LEADERS IN RISK SOLUTIONS
Phone: 972-770-1600
Fax: 972-770-1699
12700 Park Central Drive
Suite 1700
Dallas, Texas 75251
Insurance and Bonds

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