How We Work

Contractors are struggling with the cost of cumbersome insurance programs while at the same time being squeezed by reduced profit margins. Your attention is constantly divided between obtaining enough work and eliminating expenses. 

As you look for ways to reduce costs, you need to be careful not to cut critical insurance coverage. You don’t want to have an uncovered, crippling loss.

No matter which areas we work on with you – risk management and insurance, or bonding - we follow these guiding principles:

• We want to work with you as a partner/trusted advisor. With most clients, we become deeply involved in their business and feel a part of it with a real vested interest in the success of the company.
• Our goal is to take the complexity out of insurance, bonding and benefits so you can make confident decisions about them and move your attention to managing your construction business.
• Our relationships are characterized by honesty and integrity.
• Our goal is for you to have complete understanding and receive full disclosure. We don’t try to keep you “in the dark,” and we never create a lot of confusion “on purpose.”
• Education of clients is a top priority through our periodic seminars, loss control consulting, safety videos and “tool box” topics, Web site resources on claim control, Web site information on compliance issues, and customized education programs.
• Responsiveness is “Job 1.” MHBT’s staff is conditioned to meet your need for prompt attention to requests for certificates, bid bonds and information on claims. We know and understand the construction industry and your need for quick action.
• Your claim representative makes sure your claims are processed promptly and adjusted fairly. We help you address any coverage issues and make sure your claim is handled properly.

To set up a free review for your company, call Susan at 972-770-1408 or email susan_thompson [at] mhbt [dot] com.